Is your customer always right? Let's talk about customer service!
Yes, regardless of what a business owner thinks, the customer is always right! In other words, always resolve any issue that a customer is concerned about. A happy customer is a happy RETURN customer. A happy customer is a LOYAL customer!
Regardless of the type of business that one has, customer service is one of the biggest reasons that projects a company upwards, or downwards.
So, what is great customer service? Great customer service means following great practices! Having a pleasant attitude, providing knowledgeable and important resources, products and services and going that extra mile are just a few of the things that will guarantee your success.
There are many different methods that you can use to bring smiles to the faces of your customers. Research and find out what works for your business!
Here are just few tips on providing the best possible customer service!
Knowing your product or service is essential. The more expansive your knowledge, the more you can assist your customer. You should believe in your product or service and be able to discuss them professionally and proficiently. Show the customers how the product or service can benefit them!
Focusing on your customer is the most integral part of your business. Treat them like GOLD! Because they are! In "Being Human is Good Business," Kristin Smaby states that "It's time to consider an entirely different approach: Building human-centric customer service through great people and clever technology. So, get to know your customers. Humanize them. Humanize yourself. It's worth it."
Actively listen and pay attention to your customer. Initialize and accept customer feedback in real time if possible. Listen to what they have to say without pushing your agenda. When customers are listened to they feel important and they are! Don't assume that you know what your customer is going to say, because you never know. When you employ active listening you become more mindful of your customer's unique personality and emotional state. Knowing those things can tailor your response to fit their individual situations. Customer service is not one-size-fits-all.
Maintain a positive attitude. In business, attitude goes a long way in providing excellent customer service. Have you ever had a horrible customer service experience where the business owner or their representative had a horrible attitude? We sure have! Having the right attitude changes negative customer experiences into positive customer experiences. Texts, emails or live chats can be impersonal, so be as personable as possible. Make sure to use emojis to convey good humor and gratitude!
Respond quickly to your customers. 66% of people believe that valuing their time is one of the most important things! Customers understand that some issues may take time to resolve. However, effective communication can alleviate any problems that may arise.
Remember, how your business grows is up to you!!!